Terms & Conditions

1. Agreement to Terms

By accessing or using AI Governance Hub ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree, you may not use the Platform.

2. Service Provider

AI Governance Hub is operated by ITNextGen Limited:

ITNextGen Limited
Company Number: 15698623
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: support@aigovernancehub.uk

3. Service Description

AI Governance Hub is a preparation tool designed to help UK SMEs prepare for AI compliance requirements including UK GDPR, ICO AI guidance, and the Equality Act 2010.

Important Disclaimer: The Platform does NOT provide legal advice, certification, or compliance guarantees. Users remain solely responsible for their own regulatory compliance.

4. User Accounts

4.1 Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One account per organization unless explicitly authorized

4.2 Account Security

You are responsible for all activities under your account. Notify us immediately at support@aigovernancehub.uk if you suspect unauthorized access.

5. Subscription and Payments

5.1 Pricing

Subscription fees are listed on our Pricing page. All prices are in GBP and exclude VAT (20% VAT will be added for UK customers).

5.2 Billing

• Subscriptions are billed monthly or annually in advance
• 14-day free trial available for new customers (no credit card required during trial)
• Payment is processed via Stripe (PCI-DSS Level 1 certified)
• Failed payments may result in service suspension after 7 days

5.3 Refunds

Refunds are available within 14 days of initial payment if you have not used the Platform substantially. Contact support@aigovernancehub.uk to request a refund.

5.4 Cancellation

You may cancel your subscription at any time via the Settings page. Your access will continue until the end of the current billing period. No partial refunds for mid-cycle cancellations.

6. Acceptable Use

You agree NOT to:

• Use the Platform for illegal purposes or to violate any laws
• Attempt to gain unauthorized access to our systems or other user accounts
• Upload malicious code, viruses, or harmful content
• Scrape, data mine, or reverse engineer the Platform
• Share your account credentials with third parties
• Misrepresent your identity or affiliation
• Use the Platform to send spam or unsolicited communications

Violations may result in immediate account suspension or termination without refund.

7. Intellectual Property

7.1 Our Content

All content, features, and functionality (software, text, graphics, logos) are owned by ITNextGen Limited and protected by UK and international copyright, trademark, and other intellectual property laws.

7.2 Your Content

You retain ownership of all data you upload (AI system details, assessments, documents). By using the Platform, you grant us a limited license to store, process, and display your content solely to provide the service.

8. Data Protection

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with UK GDPR.

9. Disclaimers and Limitation of Liability

9.1 No Legal Advice

IMPORTANT: AI Governance Hub is a PREPARATION TOOL, not a legal service. We do NOT provide legal advice, certification, or compliance guarantees. You should consult qualified legal professionals for compliance matters.

9.2 Service Availability

We aim for 99.5% uptime but do not guarantee uninterrupted or error-free service. The Platform is provided "AS IS" without warranties of any kind, express or implied.

9.3 Limitation of Liability

To the fullest extent permitted by UK law, AI Governance Hub and ITNextGen Limited shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Regulatory fines or compliance failures
• Damages arising from your reliance on Platform outputs

Our total liability shall not exceed the amount you paid in the 12 months prior to the claim.

10. Indemnification

You agree to indemnify and hold harmless AI Governance Hub and ITNextGen Limited from any claims, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of third-party rights.

11. Termination

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended account inactivity (180+ days)

Upon termination, you may request a data export within 30 days before permanent deletion.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days in advance. Continued use after changes constitutes acceptance.

13. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For questions about these Terms:

Email: support@aigovernancehub.uk
Address: AI Governance Hub, c/o ITNextGen Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ